Hey! Check out the answers to the most common questions below, and if there are any really acute questions, you can call Timo, here is the number. And we will try to answer the chat when our hands are free!
Where does our raw-material come from?
The meat used in our products comes from EU.
Are there nitrites in your product?
No. All of our beef jerkies are nitrite-free.
Are your products gluten-free, and is there additives in your products?
All of our beef jerkies are mainly gluten- and additive-free. However, some of our products can make sure the item is still on the ingredient list tab of the product page.
How long is the shelf life of your dried meat products?
When you order via our online store, the products generally have a shelf life of more than six months, best before the date.
How long do your dried meat preserve after opening?
The legend tells our jerky won't last for long, but if you don't eat everything in one sitting, the dried meat preserves even without cold storage, at least until the best before date!
Can I eat dried meat if its best before the date has expired?
According to our research, the shelf life of our dried meat is 12 months from the manufacture date. This is marked as the best before date on the bag. Off the record, we have been snacking on dried meats two years after the expiration date... And we're still alive!
Can a pregnant woman eat dried meat? And, at what temperature are the meats dried?
This is definitely one of the trickier questions to answer, as the answer demands some creative maneuvering, and where we answer that you can buy dried meat from us both during and even after pregnancy. There is no greater risk associated with eating our products compared to other meat products. Our products are manufactured in an approved production facility using approved methods, and all our products are tested in laboratories. Heating and drying is the biggest issue here.
Beef and red deer venison are dried at about 55 degrees for 14 hours.
The chicken meat is dried at a temperature of about 55 degrees for 12 hours and during the process, the temperature is raised to 75 degrees to minimize the Salmonella risk.
Pork Kassler and sirloin are dried at a temperature of about 60 degrees. We dry Kassler for 16 hours and pork tenderloin for 14 hours.
I have a freezer full of deer meat. How to make dried meat at home?
Yes you can! And we recommend to do so! Check out our instruction on how to make beef jerky at home. The instructions are in a video and text. We recommend using a kitchen plant dryer and, as a rule, a temperature of 50 degrees. Soy sauce works well as a marinade and you can add other spices according to your own taste preferences. There are many and different kitchen dryers that it is not possible to give precise instructions on time and temperature so it is urged to actively monitor the drying of meats in order to achieve the best result.
Where can I find your retail sellers?
We have partners all over Finland and we are continuostly growing abroad! The selection, presentation, and placement vary from store to store. Check retail page to find your closest retail seller!
Want to become our retail seller? Contact our Tanja (email@example.com) for further instructions!
What payment methods and delivery options do you have?
We ship our jerky all over the world. We use major carriers, such as UPS and DHL, and local courier partners. You can select a delivery method during checkout where shipping costs will be applied and added to your checkout.
We accept payments via international payment platform Stripe, PayPal, and Visa- and Mastercards. In Europe, you may also use Klarna payments.
If I order now, how long will it take to get my order?
We aim to ship all orders made on the same weekdays before 2pm UTC+3. Orders made on the weekend will be shipped on the next weekday.
The delivery time depends on the shipping method and where your location is. Overseas deliveries vary, depending on the shipping method selected. We will provide further shipping details and the tracking code in your confirmation email.
I'm waiting! Where is my order staying?
Hey! If the package hasn't arrived within a month, please email us at firstname.lastname@example.org
In the message, announce:
- Your name
- The order number you received on the order confirmation
After receiving your message, we will look into the matter ASAP, and will inform you by email on how to proceed.
Sometimes a package may get stuck somewhere. But don't worry about it, if there is no information about the previous order, then we will put a new package on its way to you!
Can I return my order?
If you do need to return an order, we’re happy to help. Just email us directly at email@example.com for more information.
Note that we accept returns only for unopened packages. We charge 10€ for returns within Europe and 50€ for returns outside Europe.
What's the difference between kuivalihakundi.com and roughcutbeefjerky.com?
Kuivalihakundi and Rough Cut Beef Jerky are both the same brand from Finland. Kuivalihakundi.com is localized in Finland, and roughcutbeefjerky.com serves our international customers. However, all our online shops ship worldwide. Welcome to try our beef jerky!